Privacy Policy

Last updated: April 2026

This Privacy Policy explains how Rightletts (Southern) Ltd collects, uses, stores and protects personal information when you use our website or contact us about our services.

Rightletts (Southern) Ltd is committed to protecting your privacy and handling your personal information responsibly, lawfully and transparently.

1. Who we are

Rightletts (Southern) Ltd is the data controller for the personal information we collect and use.

Rightletts (Southern) Ltd
136 Tuckton Road,
Bournemouth,
Dorset,
BH6 3JX

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us in writing at the address above.

2. What personal information we collect

We may collect personal information when you:

• visit our website;
• submit an enquiry through the website;
• ask us about a property or service;
• apply to rent a property;
• instruct us to provide property-related services;
• communicate with us by post, online form or other means.

The information we collect may include:

• your name;
• contact details, such as your address or other contact information you provide;
• details about your property enquiry;
• information relating to a tenancy application;
• identity, referencing or affordability information where required;
• correspondence you send to us;
• website usage information, such as pages viewed, device type, browser type and approximate location data.

We only collect personal information that is relevant and necessary for the purpose for which it is being used.

3. How we use your personal information

We may use your personal information to:

• respond to enquiries;
• provide information about properties or services;
• arrange property viewings;
• process tenancy applications;
• carry out referencing, identity checks and affordability checks where required;
• prepare tenancy or property-related documents;
• manage landlord, tenant or property matters;
• comply with legal, regulatory and accounting obligations;
• prevent fraud, crime or misuse of our services;
• improve our website and services;
• keep records of communications and transactions.

4. Lawful basis for using your information

Under UK data protection law, we must have a lawful basis for using your personal information.

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract
Where we need to use your information to take steps before entering into a contract or to perform a contract with you.

Legal obligation
Where we are required to use or retain information to comply with the law, such as property, tax, accounting, anti-money laundering or regulatory obligations.

Legitimate interests
Where we use your information for legitimate business reasons, provided your rights and freedoms do not override those interests. This may include responding to enquiries, managing our services, maintaining business records and protecting our business.

Consent
Where we ask for your consent for a specific purpose, such as certain types of marketing or non-essential cookies. Where we rely on consent, you can withdraw it at any time.

5. Property and tenancy-related information

If you apply for a property or enter into a tenancy, we may need to collect additional information to assess your application and meet legal or contractual requirements.

This may include:

• proof of identity;
• proof of address;
• employment or income information;
• landlord or employer references;
• credit or referencing information;
• right to rent information;
• guarantor information, where applicable.

We may share this information with landlords, referencing providers, credit reference agencies, legal advisers, contractors, deposit protection schemes, utility providers, local authorities or other relevant parties where necessary.

6. Who we share your information with

We may share personal information with trusted third parties where necessary, including:

• landlords;
• tenants or prospective tenants, where relevant;
• property contractors and maintenance providers;
• referencing or credit checking providers;
• deposit protection schemes;
• legal, accounting or professional advisers;
• insurers;
• IT, hosting, website and software providers;
• payment providers or banks;
• local authorities, regulators, courts or law enforcement where legally required.

We do not sell your personal information.

7. How long we keep your information

We only keep personal information for as long as necessary for the purpose it was collected.

Retention periods may vary depending on the type of information and the reason it is held. For example:

• general enquiries may be kept for a reasonable period so we can respond and maintain records;
• tenancy and property records may be kept for the duration of the tenancy or service relationship and for a further period afterwards;
• financial, legal and compliance records may be kept for longer where required by law.

Where there is no fixed retention period, we decide how long to keep information based on the nature of the information, the reason it was collected, legal requirements and whether it may be needed to resolve queries or disputes.

8. Cookies and website analytics

Our website may use cookies or similar technologies to help the site work properly, improve user experience, understand website traffic and support security.

Cookies are small files placed on your device when you visit a website.

Some cookies are essential for the website to function. Others, such as analytics or marketing cookies, should only be used where appropriate consent has been obtained.

You can control or delete cookies through your browser settings. Please note that disabling some cookies may affect how the website works.

9. How we protect your information

We take appropriate steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

This may include using secure systems, limiting access to personal information, keeping records safely and working with reputable service providers.

However, no method of online transmission or storage is completely secure, so we cannot guarantee absolute security.

10. International transfers

Where possible, we store and process personal information within the UK or European Economic Area.

If we use service providers who process personal information outside the UK or EEA, we will take steps to ensure appropriate safeguards are in place, such as adequacy regulations or approved contractual protections.

11. Your rights

Under data protection law, you may have rights in relation to your personal information, including the right to:

• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your information in certain circumstances;
• ask us to restrict how we use your information;
• object to our use of your information in certain circumstances;
• request a copy of your information in a portable format, where applicable;
• withdraw consent where we rely on consent.

The right to object must be brought clearly to your attention. You have the right to object to processing based on legitimate interests, including certain types of direct marketing.

To exercise your rights, please contact us in writing at:

Rightletts (Southern) Ltd
136 Tuckton Road,
Bournemouth,
Dorset,
BH6 3JX

We may need to verify your identity before responding to a request.

12. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

You can find more information on the ICO website.

13. Links to other websites

Our website may contain links to other websites. We are not responsible for the privacy practices, content or security of third-party websites.

You should read the privacy policy of any website you visit.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements or how we use personal information.