Complaints Procedure

Complaints Procedure:

Rightletts (Southern) Ltd aims to provide the highest standard of services to all Landlords and Tenants and give an assurance that any grievance you have concerning such service is immediately addressed.

* If you believe you have, or may have, a grievance with our company, please write to us @ The Business Owner Rightletts (Southern) Ltd 136 Tuckton Road, Bournemouth, Dorset, BH6 3JX.

* Your correspondence should be acknowledged within 3 working days, investigated thoroughly and replied to within 14 working days of receipt.

* Should your grievance not be resolved to your satisfaction following an internal investigation, you can refer the matter to the company redress scheme (Property Redress Scheme) https://www.theprs.co.uk/consumer/members who are an independent organisation. (Note there is a 12-month time limit in providing the redress scheme with your complaint which starts from the date the ‘Final Viewpoint Letter’ you receive is dated).

Property Redress Scheme, 1st Floor, Premiere House, Elstree Way, Borehamwood, WD6 1JH tel: 0333 321 9418 email: info@theprs.co.uk

A copy of these rules can be provided on request

There may be some further changes/ amendments to follow.